Enrolment

• Customers are able to enrol in Swim2u courses any week of the year, with all bookings running from the commencement date to the end of the current term.

• Existing customers take priority over places.  They must re-enrol 2 weeks prior to the end of term, in order to retain their place on the next set of lessons.  Any places after this are given to newcomers.

• All newcomers must pay the full course fee prior to attendance of the first swimming lesson.

• Enrolment by telephone is accepted, but it is necessary to pay for the lessons at the time of enrolment.

• Places are offered on a first come first served basis.

• Once enrolled on a course of lessons your child is guaranteed a place in the appropriate level, though no guarantee can be given about time or teacher as demand may vary for each set of lessons.

• Rebooking is completed over 2 phases; those staying at the same time, class size and level take priority to those who are moving up a level or wish to change class size or times.

• Courses typically run over a half term, which can vary from 5 to 7 weeks in duration. Parents will be issued with the course timetable at the time of booking.

Refunds and Cancellation Policy

• We are unable to refund, credit or replace missed lessons that may occur (including sickness, school, work, social commitments, transport difficulties or holidays).

• If the pool is unavailable and it is impossible to relocate the lessons, a credit will be granted against further lessons.  Swim2u is unable to give cash refunds, unless under extraneous circumstances.

• If the instructor is absent and Swim2u is unable to supply a replacement instructor to carry out the lessons, a credit will be granted against further lessons.

• If a customer needs to cancel the remainder of a course for medical reasons, a written cancellation request is required, accompanied by a doctor's note.  Upon receiving the request the pupil will be withdrawn from the course and will deduct the equivalent of 2 weeks fees from the remaining credit to cover their costs.

• No responsibility is accepted by Swim2u if the client is unable to find the swimming pool, arrives late or at the wrong time for any lesson, credits or refunds will be given in retrospective circumstances.

Personal Data

Swim2u will process and store data relating to living individuals under the guidelines of the Data Protection Act 1998